1 Low Flame.
2 Odor During Start-up and Shut-down.
3 Odor During Operation.
4 Slow Start-up.
5 Flame Too High But Steady.
6 Flame High and Unstable/Sooting.
7 Wick Hard to Raise or Lower/Extinguisher
Sluggish or Fails to Drop(Wick Drop Type Extinguisher).
8 Extinguisher Sluggish or Fails to Close(Iris Type Extinguisher).
9 Igniter Coil Glows But Does Not Ignite Wick.
  1. LOW FLAME
 
CAUSES: A. Carbon deposits on wick - indicate use of low quality fuel - flush and
fill tank with good fuel - burn dry - re-fill with good fuel, carefully clean
wick adjuster and primary air tube, and check flame height.   If flame is high enough, operate as is.  If flame is still too low and heater has wick life
extender, raise to next higher step.  If there is no wick life extender, replace wick and check wick height.

B. Water in fuel tank and in wick - will not be removed by burning dry.
Water will retard fuel flow even in wicks clean and free of carbon deposits.
When water is suspected, empty and dry the tank, flush and fill with fresh,
uncontaminated fuel, change wick and then observe flame.

C. Fuel too heavy and/or too cold - an exceptionally heavy or oily
kerosene will travel through the wick and evaporate more slowly than a lighter one.  Kerosene at low temperature (for example -18°C to -1°C, 0°F to 30°F) will move and evaporate much more slowly than same fuel at 16°C - 27°C (60-80°F).  Be sure you take this into account when you face a "low-flame"problem. Allow the unit plenty of time to warm up. Also, cold fuel will take longer to completely soak the wick.

D. Wick height too low - If wick is too low any of the three problems above will be more severe. Measure wick height and compare to requirement statedin owners manual.  Always operate the unit at the flame height designated in the manual.  DO NOT "turn down" the wick if the room gets too warm.  Turn the heater off or increase ventilation.

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  2. ODOR DURING START-UP AND SHUT-DOWN
   
  Increasingly strong odor usually goes along with increasing deposits on the
wick - clean the wick as instructed, refill tank with good quality kerosene.
Be sure to clean the wick adjuster and primary air tube thoroughly.
Also check to see that wick height is sufficient.

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  3. ODOR DURING OPERATION
   
  Odor during operation may be caused by impurities in the kerosene,
an exceptionally dirty wick, or kerosene spilled on the wick adjuster, fuel sub tank, drip tray, etc.  Clean the heater thoroughly, burn it dry to clean the wick.  If odor persists, change to better quality fuel. If a burning sensation is observed in throat, nose or eyes, it is imperative to switch to good quality kerosene as soon as possible.

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  4. SLOW START-UP
   
  Slow start-up can be caused by dirty wick, cold or very heavy fuel and/or low wick setting.  If wick is dirty, burn it dry, clean wick adjuster and primary air tube, refill tank with good quality kerosene, check wick height.
If fuel is cold, allow extra time for start-up.

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  5. FLAME TOO HIGH BUT STEADY
   
  Flame too high but steady indicates the wick is set too high, room temperature is too high, or fuel that is more volatile than regular kerosene.  Turn wick down to adjust flame to proper level.  If flame stays at proper level, then wick height is the problem.  If room temperature is above 27°C (80°F), extinguish the heater.  If flame continues to increase even after it is adjusted downward, it indicates that the fuel is too volatile.  Using the wick adjuster knob, carefully turn heater off.  Allow it to cool, empty the tank and refill with uncontaminated good quality kerosene.

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  6. FLAME HIGH AND UNSTABLE/SOOTING
   
  High, unstable flame and sooting can be caused by the heat chamber being improperly seated, the wick adjuster not properly seated and sealed into tank, or by operating heater in strong air drafts.  Check to see that heat chamber is seated properly.  Then examine seating of wick adjuster into tank, tighten using screws if possible; move heater to area free of wind drafts.
   
NOTE: In some cases, a high, unsteady (sometimes it appears to pulse) flame occurs after an hour or two of operation if the fuel is too volatile.  If such behavior is observed, turn the heater off carefully and allow to cool. Remove the fuel from the tank.  Flush tank and refill with uncontaminated good quality kerosene.

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  7. WICK HARD TO RAISE OR LOWER/EXTINGUISHER SLUGGISH OR FAILS TO DROP (WICK DROP TYPE EXTINGUISHER)
   
  Usually indicates that wick is encrusted from use of poor quality fuel, or may be swollen by absorption of water.  If heavy encrustation is seen on wick clean it be burning dry.  Then clean wick adjuster and primary air tube thoroughly, refill tank with good quality kerosene.  If wick appears clean but is hard to raise or lower, water in the tank and wick is indicated. Empty tank, flush, dry with paper towels and fill with fresh good quality kerosene.  Change the wick and reassemble heater. If heater has wick sleeve, check the shape of it.  If wick sleeve has any deformation, replace it.

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  8. EXTINGUISHER SLUGGISH OR FAILS TO CLOSE
     (IRIS TYPE EXTINGUISHER)
   
  Slow closing of the extinguisher mechanism usually indicates dust accumulated on the blades of the iris.  Wipe the blades thoroughly with a dry cloth, then with small amount of kerosene on a soft clean cloth. Cleaning and lightly lubricating the blades with powdered graphite will restore them to proper performance.

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  9. IGNITER COIL GLOWS BUT DOES NOT IGNITE WICK
   
  Indicates that the igniter batteries are too weak, or the igniter is not positioned properly relative to the wick.  If igniter coil is too far from wick, adjust igniter arm so that the igniter coil will be less than 1 mm from the wick.  If igniter coil is touching wick surface, this is too close.  Adjust igniter arm to move coil just slightly away from surface of wick.  If wick is set too high, turn it down in small steps while trying to ignite itbetween each step.
   
NOTE: f igniter coil seems to be positioned properly relative to the wick,
but will not ignite the wick, install new batteries.
 
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